Buyer Protection

What Is PayPal Buyer Protection Program?

PayPal Purchase Protection covers you if you have a problem that cannot be resolved. When you file a dispute, PayPal helps you get your money back.

PayPal Protection covers eligible transactions for the full purchase price.

To qualify for PayPal Purchase Protection:

  1. Use PayPal to pay for your item.
  2. Pay for the item in one payment. Items purchased with multiple or partial payments aren’t eligible.
  3. Open a dispute in PayPal’s Resolution Center within 180 days of your purchase to let us know there’s a problem with the transaction.
  4. Escalate the dispute to a claim within 20 days of the date you opened the dispute. When you file a claim, you’re asking PayPal to decide whether you should get a refund.
  5. Keep your PayPal account in good standing.

How does PayPal protect you?

If an eligible item that you've bought online doesn't arrive or doesn't match the product description, PayPal’s Buyer Protection will reimburse you for the full amount of the item plus any packaging costs. Buyer Protection covers eligible online purchases when you use PayPal.

How do you get your money back from PayPal?

If something does go wrong with your eligible purchase, simply file a dispute within 180 days. To submit a dispute, log in to your PayPal account and find the transaction in question in your Activity.

Note: Paypal Protection is not available in every country, so please check to make sure your purchase qualifies.

What Is GothicFix’s Buyer Guarantee and How Does It Work?

All Gothic Fix customers receive the following guarantees for each purchase on GothicFix:

1.  A full refund or replacement if you don’t receive your order.

You will get a full refund if your order does not arrive within the promised delivery timeframe.

Exceptions that do not qualify for a full refund are:

  • Your order did not arrive due to factors within your control. (I.e. the wrong shipping address was provided)
  • Your order did not arrive due to circumstances beyond GothicFix’s control. (I.e. customs delays, natural disasters, inclement weather impacting carrier delivery schedules.)
  • Other circumstances outside of the control of GothicFix.
2. Items Not as Described.

 

You can opt to receive a full refund if the item is not as described. (I.e. you ordered a purple purse but received green)

Or you can opt to keep the item and receive a partial refund of the purchase price.

3. Damaged Items.

 

If your order arrives damaged, contact us at gothicfix@gmail.com immediately to report the damage. For damaged items a full refund or replacement will be offered based on our return policy.

4. Defective Items.

 

If your order arrives defective, contact us at gothicfix@gmail.com immediately to report the defect. For defective items a full refund or replacement will be offered based on the our return policy. (I.e. Items that do not hold up in the wash, breaks on the second use, poor seams, etc.) 

 

Who Does the Shipping Work?

We will ship your purchases directly to you and provide a tracking number once available.

Note: GothicFix is not responsible for international duties and customs fees. 

 

What to Do If You Have a Problem with Your Transaction?

1. Report the issue to gothicfix@gmail.com:

 The GothicFix support team will work to resolve the issue.

2. File a PayPal dispute: 

You are protected by PayPal and can submit a dispute.

You have 180 days from the original purchase date to file a dispute with PayPal.

During a PayPal dispute, PayPal will help us to arrive at a solution to the situation.

In order to submit a PayPal dispute, you need to create an account with PayPal. We strongly encourage you to create a PayPal account when you submit your order if you do not already have one.

Once you begin the dispute process, PayPal will hold on to the transaction funds until the situation is completely resolved. If it cannot be resolved, then the dispute will be escalated to a claim where PayPal will investigate the claim and make a ruling on the situation.

To learn more about PayPal disputes, click on the link below.

https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

What if You Are Outside of the PayPal buyer Protection Policy?

If your order is outside of the PayPal’s buyer protection policy, you may still be eligible to file a dispute and possibly get a refund via your credit card company or bank that you used to pay for the transaction.

In situations where you want to submit a chargeback or stop-payment on an order please contact your credit card company or bank directly to find out if you are eligible.

Of course, if there are extreme situations that have prevented you from submitting a request for assistance within the available protection timeframe, our customer support team will do everything in their power to ensure that this is a positive shopping experience.

What if I Paid with A Credit or Debit Card?

If you paid with a Credit Card or Debit Card, you are protected still. In the event that an item is damaged, defective, lost or late, we will ensure that you receive either a full refund or a replacement item.